UK in Ghana
Accra 19:56, 16 May 2012
- You are here:
- Home
- › Help for British nationals
Help for British nationals
Find out how the British High Commission can help if things go wrong when you are in Ghana.
What kind of help we can provide
This page gives advice what help we can provide if you do get into difficulty. We offer help which is appropriate to the individual circumstances of each case, including:
- issuing replacement passports;
- providing information about transferring funds;
- providing appropriate help if you have suffered rape or serious assault, are a victim of other crime, or are in hospital;
- helping people with mental illness;
- providing details of local lawyers, interpreters and doctors and funeral directors;
- doing all we properly can to contact you within 24 hours of being told that you have been detained;
- offering support and help in a range of other cases, such as child abductions, death of relatives overseas, missing people and kidnapping;
- contacting family or friends for you if you want; and
- making special arrangements in cases of terrorism, civil disturbances or natural disasters
UK law says we have to charge for some services. Consulates display the current fees and the standards of service you can expect.
Complaint procedures:
Our aim in the Consular Section is to provide an efficient service to British Nationals in our Consular District. However, If you have any complaints about your treatment at the High Commission please write to:
The Vice Consul
Consular Section
British High Commission
P. O. Box 296
Accra.
In all cases, please provide a clear name, address and telephone number, a clear description of your complaint and as much detail of names, dates, places etc as possible.
What we will do:
We will investigate your complaint fully. Ensure that the complaint is fully recorded and examined, and the information used to improve the service we provide. Take your complaint seriously and try and give you a full reply within 20 working days. If we can not give you a full reply within the time, we shall tell you when we expect to do so and keep you up-to-date with progress. However, if you are not satisfied with the response you receive from Post you may make an official complaint by writing to the FCO Director of Consular Services.
When Things go wrong
What to do if you become a victim of crime, get seriously ill or injured, are arrested or detained, or if someone dies.
How to stay safe abroad
Travelling overseas? Make sure your trip abroad is safe one by following our advice.